Shipping policy

Shipping Policy

Thank you for supporting Vancouver Port Live!

Every order helps us maintain our cameras, improve the livestream experience, and continue sharing Vancouver with viewers around the world. We truly appreciate your support.

Every purchase helps support our livestream cameras and allows us to continue sharing Vancouver with viewers around the world.

Order Processing

All of our merchandise is made to order, meaning your item is specially produced after you place your order.

Because every item is printed specifically for you, there is no warehouse full of pre-made inventory. This helps reduce waste while ensuring each order is created just for you.

Please allow approximately 2–5 business days for production before your order ships. During busy periods, holidays, or seasonal demand, production times may occasionally be longer.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates are:

Canada: 3–10 business days
United States: 3–8 business days
International: 5–20 business days

Please note that these are estimated delivery times only and are not guaranteed. Shipping carriers may occasionally experience delays that are outside of our control.

Shipping Costs

Shipping costs are automatically calculated during checkout based on your delivery address and the products in your order.

International Orders

We proudly ship to customers around the world.

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Tracking Your Order

Once your order has shipped, we'll send you a shipping confirmation email with tracking information whenever it is available, so you can follow your package's journey.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

If an incorrect or incomplete shipping address is provided and the package is returned to our fulfillment partner, additional shipping charges may apply before the order can be resent.